Shipping policy

Last updated: June 21, 2026

This Shipping & Delivery Policy applies to orders placed through Meant by Mada Gifts, operated by Mada Collection Gifts, a business licensed in Abu Dhabi, United Arab Emirates.

By placing an order through our website, you agree to this Shipping & Delivery Policy.


1. Delivery area

We currently deliver within the United Arab Emirates only.

Delivery is available across all UAE emirates, subject to the delivery information provided by the customer and the availability of courier or delivery services in the relevant area.

We do not currently offer delivery outside the UAE. If we expand to other countries in the future, this policy will be updated accordingly.


2. Personalized and made-to-order products

All products sold on our website are personalized and made to order.

This means that each item is prepared, customized, embroidered, engraved, crafted, or produced after the order is placed.

Because our products are not ready-made stock items, delivery timelines include both production time and delivery time.


3. Estimated delivery time

Estimated delivery is typically 7–12 business days from the date your order is placed.

This estimate includes production and delivery.

Business days exclude weekends and public holidays.

Delivery timelines are estimates only and are not guaranteed. While we do our best to process and deliver orders within the estimated timeframe, delays may occur due to circumstances outside our reasonable control.


4. Possible delays

Because each product is personalized and made to order, delays may occasionally occur.

Delays may be caused by factors including, but not limited to:

  • high order volume;
  • seasonal peaks;
  • product launches or promotional periods;
  • production delays;
  • material or supply delays;
  • courier or logistics delays;
  • customs or clearance delays;
  • weather conditions;
  • public holidays;
  • technical issues;
  • payment verification issues;
  • incorrect or incomplete delivery information;
  • inability to contact the customer for delivery; or
  • other unforeseen circumstances outside our reasonable control.

If we become aware of a significant delay affecting your order, we will do our best to keep you informed using the contact details provided at checkout.


5. Shipping fee

The applicable shipping fee will be shown at checkout before you complete your purchase.

We may update shipping fees from time to time. Any updated shipping fee will apply only to new orders placed after the change is published or shown at checkout.


6. No express delivery

We do not currently offer express delivery.

All orders follow our standard personalized order process and estimated delivery timeframe.


7. Order processing

Orders are processed after successful payment.

Because all products are personalized, production or fulfillment may begin shortly after the order is placed.

Please ensure that all order details, personalization details, contact information, and delivery information are correct before completing checkout.


8. Delivery information

Customers are responsible for providing accurate and complete delivery information at checkout.

This includes, where applicable:

  • full name;
  • mobile number;
  • email address;
  • emirate;
  • area;
  • building, villa, or apartment details;
  • street name or number;
  • any useful delivery instructions.

If the delivery information provided is incorrect, incomplete, or unclear, delivery may be delayed or may fail.

We will do our best to support the customer where possible, but we are not responsible for delays, failed delivery, additional delivery attempts, or additional costs caused by incorrect or incomplete delivery information provided by the customer.


9. Customer availability for delivery

Customers are responsible for being available to receive their order and for responding to delivery-related calls, messages, or instructions.

If delivery is delayed or fails because the customer does not answer calls, does not respond to messages, is unavailable at the delivery address, or does not complete a required delivery step, we will do our best to assist, but the responsibility remains with the customer.

Additional delivery attempts, address corrections, storage fees, return fees, or re-delivery fees may be charged to the customer where applicable.


10. Failed delivery

If an order cannot be delivered due to incorrect information, incomplete information, customer unavailability, refusal to accept delivery, or failure to respond to delivery communication, the order may be returned, held, delayed, or considered undeliverable.

Because our products are personalized and made to order, failed delivery caused by the customer does not make the order eligible for cancellation, return, or refund.

We may, where possible, assist with re-delivery. Any additional delivery charges may be the customer’s responsibility.


11. Delivery tracking

Where tracking information is available, we may share it with the customer by email, SMS, WhatsApp, or another available communication method.

Tracking availability may depend on the courier or delivery partner handling the order.


12. Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect compared with the order details you submitted, please contact us at info@meant.co within 3 days of delivery.

You must provide clear photo proof showing the issue and the packaging, where relevant.

Please do not return any item before contacting us and receiving instructions.

Damaged, defective, or incorrect items are handled under our Returns & Refunds Policy.


13. Split shipments

In some cases, items from the same order may arrive separately.

This may happen when products have different production timelines, fulfillment processes, or delivery arrangements.

If your order is split into more than one shipment, we will do our best to keep you informed where possible.


14. Risk of loss

Risk of loss or damage passes to the customer once the order has been delivered to the delivery address provided by the customer or received by the customer or their representative.

If the customer authorizes delivery to a reception, security desk, building staff, family member, office, or another representative, the order may be considered delivered once handed over to that person or location.


15. Contact us

For questions about shipping or delivery, please contact us at:

Mada Collection Gifts

United Arab Emirates

Email: info@meant.co

We aim to respond to customer enquiries within 2 business days. During busy periods, seasonal peaks, product launches, or times of unusually high order volume, responses may take longer, but we will do our best to assist you as soon as reasonably possible.