Privacy policy

Last updated: June 21, 2026

Mada Collection Gifts operates this store and website under the customer-facing brand Meant by Mada Gifts, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Meant is created by Mada Collection Gifts and is used as our customer-facing brand name. References to “we”, “us”, “our”, “Meant”, or “Meant by Mada Gifts” refer to Mada Collection Gifts, unless stated otherwise.

Meant by Mada Gifts is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card, debit card, financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, cancel, request a refund for, and your past transactions.
Personalization information, including names, initials, dates, family member names, color choices, font choices, design preferences, product options, order notes, and any other customization details you submit when placing an order.
Gift recipient information, which may include information about another person, including a child, if you choose to provide it for the purpose of personalizing a product. This may include a child’s name, initials, date, or similar information submitted by the customer.
Communications with us, including the information you include in communications with us, for example, when sending a customer support inquiry.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Customers should avoid submitting unnecessary sensitive or personal information in personalization fields, order notes, or customer support messages.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, submit personalization details, select product options, provide order notes, provide delivery information, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, cancellations, approved refund requests, or other transactions, create, maintain, and otherwise manage your account, arrange for shipping, enable you to post reviews, and create a customized shopping experience for you, such as recommending products related to your purchases.

We also use your personal information and personalization details to prepare, customize, embroider, engrave, produce, fulfill, and deliver made-to-order products.

This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising

Where you have subscribed, opted in, or where otherwise permitted by applicable law, we may use your personal information for marketing and promotional purposes, such as to send marketing, advertising, abandoned cart reminders, product updates, launch announcements, and promotional communications by email and, if added in the future, by phone, SMS, WhatsApp, or similar channels.

We may also use your personal information to show you online advertisements for products or services on the Services or other websites, including based on items you previously purchased or added to your cart and other activity on the Services.

You may opt out of marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Order-related messages, payment updates, delivery updates, customer service replies, and other transactional communications are not marketing messages and may still be sent where necessary.

Cookies, Pixels, and Analytics

We may use cookies, pixels, analytics tools, advertising tools, and similar technologies to operate our website, understand customer behavior, improve our store, measure marketing performance, and show relevant advertising.

This may include Shopify analytics, Meta Pixel where enabled, and similar services we may use from time to time.

Customers may be able to manage cookie or privacy preferences through the cookie banner, browser settings, or privacy tools available on our website, depending on the settings available at the time.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide customer support, respond to you, provide effective services to you, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and enforce or investigate potential violations of our terms or policies.

Payment Information

Payments are processed through secure payment providers or payment methods shown at checkout.

We do not store full payment card details on our website. Payment information is handled by payment providers according to their own security and privacy practices.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

With Shopify, service providers, vendors, and partners who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, production, personalization, fulfillment, and shipping.
Where necessary to complete your order, this may include sharing your name, contact details, delivery address, product details, personalization details, and order information with relevant service providers and partners.
With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites.
When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations, including to respond to subpoenas, search warrants, and similar requests, to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you.

In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify.

To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify.

In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are intended for use by adults and are not intended to be used directly by children.

We do not knowingly collect any personal information directly from children under the age of majority in your jurisdiction.

However, customers may choose to provide a child’s name, initials, date, or similar information when ordering a personalized gift. We use this information only to personalize, fulfill, and support the relevant order.

If you are the parent or guardian of a child who has provided us with their personal information directly, you may contact us using the contact details set out below to request that it be deleted, subject to applicable laws and business record requirements.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined in applicable law.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Personalization details may be retained as part of the order record for as long as reasonably necessary to fulfill the order, provide customer support, manage approved cancellation or refund requests, comply with legal or accounting obligations, resolve disputes, prevent fraud, and maintain business records.

Customer Accounts

Customers may choose to check out as guests or create an account, depending on the options available on our website.

If you create an account, we may process account-related information such as your name, email address, order history, saved addresses, and account preferences.

You are responsible for keeping your account login details confidential.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know

You may have a right to request access to personal information that we hold about you.

Right to Delete

You may have a right to request that we delete personal information we maintain about you.

Right to Correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you.

If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights.

We may need to verify your identity before we can process your requests, as permitted or required under applicable law.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Transfers

Because we use service providers and partners to operate our store, process payments, prepare personalized products, fulfill orders, and deliver shipments, your personal information may be transferred, stored, or processed outside the United Arab Emirates where necessary for these purposes.

Please note that we may transfer, store, and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the United Kingdom, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please email us at:

info@meant.co

Mada Collection Gifts

United Arab Emirates